Intermittent authentication failures when starting CoScreen

Incident Report for CoScreen System Status Page

Resolved

Google resolved that issue on Wednesday, 2022-07-13 13:36 US/Pacific. We are no longer seeing any issues and expect the login system to work normally.

Posted Jul 13, 2022 - 14:22 PDT

Monitoring

Google reports now that the mitigation is expected to complete by Wednesday, 2022-07-13 14:00 US/Pacific.

Posted Jul 13, 2022 - 12:07 PDT

Update

Google expects to have mitigated this issue by Wednesday, 2022-07-13 11:30 US/Pacific.

Posted Jul 13, 2022 - 10:18 PDT

Update

We are continuing to investigate this issue.

Posted Jul 13, 2022 - 09:47 PDT

Investigating

Google Cloud has reported issues with Firebase authentication that are currently investigated: https://status.cloud.google.com/incidents/3GPGN5Vdj2bXGKm4ngpE

This can cause intermittent problems when starting CoScreen. If the app does not start correctly please try to restart, the issue should not persist.

We are in contact with GCP and working on resolving the issue.

Posted Jul 13, 2022 - 09:34 PDT

This incident affected: CoScreen Client Application and Google Cloud Platform Identity & Security.