Shared windows don't appear occasionally

Incident Report for CoScreen System Status Page

Resolved

This incident has been resolved.

Posted Sep 01, 2021 - 20:18 PDT

Identified

Update: All clients are currently routed to our regional backup infrastructure until we've resolved an issue with our global infrastructure. While you should be able to connect without problems, latency might be a little higher than what you're usually experiencing with CoScreen. We'll post an update once a permanent solution is in place.

Posted Aug 30, 2021 - 15:15 PDT

Investigating

We are investigating an issue where shared windows either don't appear or appear only as gray boxes. The problem goes away sometimes when other users stop sharing their windows. We are looking into the root cause and a reliable fix, stay tuned for updates on here.

Posted Aug 30, 2021 - 11:11 PDT

This incident affected: CoScreen Client Application.