High CPU load in P2P scenarios when sharing screen, missing window tabs and audio issues

Incident Report for CoScreen System Status Page

Resolved

This incident has been resolved.

Posted May 26, 2023 - 14:57 PDT

Update

This incident has been resolved. A fix has been released with version 5.3.14.

Posted May 26, 2023 - 14:57 PDT

Identified

We've identified the issue and are testing a possible fix. Please continue to send us feedback and logs if you experience issues.

Posted May 25, 2023 - 08:18 PDT

Investigating

Some customers are experiencing very high CPU load when connecting peer-to-peer, missing window tabs, and intermittent audio issues. We're investigating the issue and suspect it's related to the most recent update to the desktop app in combination with our video infrastructure. Please keep us sending your logs if you observe those issues in the meantime.

Posted May 24, 2023 - 15:43 PDT

This incident affected: CoScreen Client Application.