Login issues

Incident Report for CoScreen System Status Page

Resolved

The underlying Firebase authentication issue was just resolved by Google and logins should work as planned again.

Details: https://status.cloud.google.com/incidents/iRvJVnsbz8T47ySiy5Hg#2c2sBHWU84yPDJ8y1ar4

Posted Nov 15, 2023 - 19:02 PST

Update

Google continues to work on the Firebase authentication issues and we'll keep monitoring their progress.

Posted Nov 15, 2023 - 17:00 PST

Identified

Some users in US East and other regions are unable to login or launch the CoScreen app right now. The root cause appears to be an ongoing Firebase issue which is being investigated by Google: https://status.firebase.google.com/incidents/JH8hiSsfnSZHMdZqFTaC.

Posted Nov 15, 2023 - 14:43 PST

This incident affected: CoScreen Client Application, CoScreen Infrastructure, and Google Cloud Platform Identity & Access Management.